Refund policy

Exchange Policy
At our store, we want you to be thrilled with your purchase. Please note that we strictly do not offer returns or refunds. All eligible purchases are subject to exchange only. Please read through our policy below for details on how to process an exchange.

1. Exchange Only (No Refunds)
We follow a strict no-return and no-refund policy. We are happy to offer an exchange  eligibility criteria.

2. Mandatory Unboxing Video
To ensure a fair process and build trust, a clear, uncut, and unedited unboxing video is strictly required for all exchange requests, especially in cases where an item is damaged, defective, missing, or incorrectly directed/shipped to you.
 The video must show the sealed package from all sides before opening.
 The shipping label and order details must be clearly visible.
 The opening of the package and the inspection of the item(s) must be recorded in one continuous shot without any pauses or cuts.

3. Exchange Timeframe
You have [2 Days] from the date your order was delivered to request an exchange. If this timeframe has passed, we unfortunately cannot process your request.

4. Exchange Eligibility Criteria
To be eligible for an exchange, your item must meet the following conditions:
 The item must be unused, unwashed, and in the exact condition that you received it. All original tags must remain attached.
 The item must be in its original packaging.

5. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, missing parts, or if the wrong item was directed to you, please contact us immediately!
 Email us at [Shopwearcore@gmail.com] within 48 hours of delivery.
 Include your order number and attach the mandatory unboxing video along with clear photos of the issue.
 Once verified via the video, we will prioritize your request and arrange for a replacement of the exact item at no extra cost to you.

6. Exchange Process and Timing
Once your original item is shipped back, received, and inspected by our team, we will process your exchange order. Please allow [10 to 15 working days for exchange] for the entire process to be completed and for your new item to reach you.

7. Exchange Shipping Costs
 Store Responsibility: If the exchange is due to a damaged, defective, or incorrect item (and has been verified by your unboxing video), we will cover the return shipping costs.